This Privacy Policy explains how rich9 collects, uses, stores, and protects the personal information of players in the Philippines. By using our platform, you agree to the practices described here.
Last updated: 2025. Questions? Visit our FAQ page.
When you register and use rich9, we collect the personal information necessary to operate your account and comply with applicable laws in the Philippines. This includes your full name, date of birth, contact details such as your mobile number and email address, and payment information used to process deposits. We also collect technical data automatically when you access the platform, including your device type, browser, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect more information than is reasonably necessary for these purposes, and we do not collect sensitive personal data such as government ID numbers unless required for identity verification under applicable regulations. All information collected is handled in accordance with the Data Privacy Act of 2012 and other relevant Philippine laws governing the protection of personal data.
The personal information we collect is used primarily to create and manage your rich9 account, process your deposits and transactions in Philippine pesos, and provide access to our games and platform features. We also use your information to verify your identity and age eligibility, to detect and prevent fraud or prohibited activity, and to respond to your support enquiries. Where you have opted in, we may use your contact details to send you platform updates or relevant notifications — you can opt out of these communications at any time by contacting our support team. We do not use your personal data for automated decision-making that producessignificant legal effects on you without human review. Your data is never sold to third parties, and we only share it with authorised payment processors or where required by Philippine law or a valid legal order.
rich9 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary for those specific purposes and under strict confidentiality obligations. All third-party partners we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection law. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so or if disclosure is necessary to protect the rights, safety, or property of rich9 or other players. In the event of a business restructuring or transfer of platform operations, your personal data may be transferred as part of that process, and you will be notified in advance where required by law. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable regulations.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations in the Philippines. Transaction records and account activity logs may be retained for a longer period to comply with financial record-keeping obligations or to resolve any disputes that arise after account closure. When your data is no longer required for any lawful purpose, we take reasonable steps to securely delete or anonymise it so that it can no longer be linked to you. If you request account closure, we will process the deletion of your personal data in accordance with our standard procedures, subject to any legal retention requirements that may apply. You may contact our support team to enquire about the specific retention periods applicable to your account data. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary or permitted.
rich9 takes the security of your personal information seriously and implements reasonable technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration. These measures include encrypted data transmission, access controls that limit who within our organisation can view your personal data, and regular security reviews of our platform infrastructure. While we work hard to protect your information, no online platform can guarantee absolute security, and you should also take steps to protect your own account by using a strong, unique password and not sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so we can take appropriate action. We will notify you and the relevant Philippine authorities in the event of a data breach that is likely to result in a risk to your rights and freedoms, in accordance with our obligations under the Data Privacy Act of 2012. Security incidents are investigated promptly, and we continuously improve our protective measures based on emerging threats and best practices.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to the personal information we hold about you. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request corrections if any of that information is inaccurate or incomplete. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request erasure of your data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations. To exercise any of these rights, please contact our support team using the details provided on our FAQ page, and we will respond to your request within a reasonable timeframe. We will not discriminate against you for exercising your data rights, and all requests will be handled respectfully and in good faith. If you believe your data rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
rich9 uses cookies and similar technologies to operate the platform effectively, remember your session preferences, and analyse how players interact with our site so we can continue to improve it. Essential cookies are necessary for the platform to function and cannot be disabled without affecting your ability to use the service. Analytical cookies help us understand which features are most useful to Filipino players and where improvements can be made, but they do not identify you personally. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. By continuing to use the rich9 platform, you consent to our use of cookies as described in this section. If you have questions about how we use cookies, our FAQ page provides additional guidance.
We may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine laws, or industry best practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Continued use of the rich9 platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and may request account closure as described in our Terms and Conditions. Previous versions of this policy are not archived publicly, but you may request a summary of recent changes by contacting our support team.
Quick answers to what Filipino players most often ask about their data on rich9.
No — rich9 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data is shared only with authorised service providers who help us operate the platform, such as payment processors, and only to the extent strictly necessary. All such partners are bound by confidentiality obligations and must handle your data in line with this Privacy Policy and Philippine data protection law. If you have concerns about how your data is being used, you can contact our support team at any time for clarification.
You have the right to request a copy of the personal data we hold about you, and to ask us to correct any information that is inaccurate or out of date. To make a data access or correction request, contact our support team using the details on the FAQ page and we will respond within a reasonable timeframe. Please provide enough detail in your request so we can locate your account and the specific information you are enquiring about. We will not charge a fee for reasonable data access requests, and we will handle all requests respectfully and in accordance with the Data Privacy Act of 2012.
When you close your rich9 account, we will begin the process of deleting or anonymising your personal data in accordance with our retention policy. However, certain records — such as transaction history — may be retained for a longer period to comply with financial record-keeping obligations under Philippine law. Once the applicable retention period has passed, your data will be securely deleted. If you want to know exactly how long specific types of data will be kept after account closure, contact our support team and we will provide you with the relevant details.
Our FAQ page covers a wide range of questions about how the platform works, including data-related topics. If your question is not answered there, you can reach our support team directly using the contact details provided on that page. For questions about your rights under Philippine data protection law, you may also refer to the National Privacy Commission's official resources. We are committed to being transparent about how we handle your data and will always do our best to respond to your enquiries clearly and promptly.
Have questions about your privacy rights or how rich9 handles your information? Our support team is ready to help Filipino players get clear, straightforward answers.