Gaming on rich9 is meant to be fun, exciting, and well within your control. This page outlines the tools, tips, and support available to help every Filipino player keep it that way.
Questions? Check our FAQ page or visit About Us to learn more about the platform.
rich9 believes that entertainment should never come at the cost of your wellbeing. We are committed to providing Filipino players with a safe, fair, and transparent gaming environment.
You can set daily, weekly, or monthly deposit limits on your rich9 account to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This gives you full control over how much you fund your account at any given time. We encourage all Filipino players to set a limit before they start playing, not after. Responsible budgeting is the single most effective habit for long-term enjoyment of online gaming. Visit your account settings or contact support to configure your preferred limits today.
Losing track of time is one of the most common ways gaming sessions stretch beyond what was originally planned. rich9 provides session time reminders so you always know how long you have been playing. You can set a reminder to alert you after a chosen period, giving you a natural pause to decide whether to continue or step away. Taking regular breaks is a healthy habit that keeps gaming enjoyable rather than exhausting. We recommend setting a reminder for every hour of play, especially during longer sessions on mobile. Staying aware of your time is just as important as staying aware of your budget.
If you feel that gaming is becoming difficult to manage, self-exclusion is a powerful tool that temporarily or permanently restricts access to your rich9 account. You can request a self-exclusion period of your choosing — from a short cooling-off break to a longer-term restriction — by contacting our support team. During the exclusion period, you will not be able to log in, deposit, or participate in any games on the platform. We take all self-exclusion requests seriously and process them promptly without question or pressure. This option exists because we genuinely care about the long-term wellbeing of every player in the Philippines. Reaching out for help is always the right move.
Recognising the early signs of problem gambling is the first step toward getting back in control. If any of the following sound familiar, it may be time to take a break or seek support.
Common questions from Filipino players about staying safe and in control on rich9.
You can set a deposit limit by accessing your account settings after logging in, or by contacting our support team directly. Limits can be configured on a daily, weekly, or monthly basis depending on what works best for your budget. Once a limit is active, it cannot be raised immediately — a mandatory waiting period applies to any increase request, giving you time to reconsider. Decreasing a limit, however, takes effect right away. We strongly encourage all players in the Philippines to set a deposit limit as one of the first things they do when creating an account. It is one of the simplest and most effective responsible gaming tools available on the platform.
Yes — rich9 offers a self-exclusion or cooling-off option that lets you pause your account for a set period without permanently closing it. During this time, you will not be able to log in, deposit, or play any games on the platform. This is a great option if you feel you need a short break to reset and refocus. To request a cooling-off period, contact our support team and specify how long you would like the restriction to last. We will process your request promptly and without any pressure or judgment. Your account details will be safely preserved for when you are ready to return, should you choose to do so.
No — rich9 is strictly for adults aged 21 and above, in line with Philippine gaming regulations. We require age verification during the registration process and reserve the right to request additional documentation at any time. Any account found to belong to a minor will be immediately suspended and any funds will be handled in accordance with applicable Philippine law. If you are a parent or guardian, we encourage you to use device-level parental controls to prevent underage access to online gaming platforms. Protecting young people from gambling harm is a responsibility we take very seriously. If you suspect an underage person is using the platform, please contact our support team immediately.
If you feel that gaming is negatively affecting your finances, relationships, or mental health, please reach out for support as soon as possible. You can contact the rich9 support team at any time to request self-exclusion or to discuss the responsible gaming tools available to you. In the Philippines, the National Council on Problem Gambling and other local mental health organisations offer confidential support for individuals and families affected by problem gambling. Seeking help is a sign of strength, not weakness, and the sooner you act, the easier it is to regain control. Our FAQ page also has additional guidance on the support options available through the platform.
Gaming is at its best when it stays fun. Set your limits, know the signs, and enjoy rich9 the way it was meant to be enjoyed — responsibly.